This Shipping and Delivery Policy explains how MFX Plates processes, dispatches and delivers custom number plate orders across the UK. It includes information on production times, delivery options, tracking, and what to expect once your order has been placed.
Last Updated : 04/04/2026
Overview
This Shipping & Delivery Policy explains how and when your order will be processed, produced, and delivered.
All number plates from MFX Plates are custom‑made, and production begins shortly after your order is placed.
Processing Times
All orders are made to order. Typical processing times are:
- Standard processing: 1–3 working days
- Busy periods: May extend slightly (e.g., holidays, promotions)
Processing time refers to the time required to manufacture your plates, not the delivery time.
We will notify you if there are any unexpected delays.
Delivery Times
Once your order has been produced and dispatched, typical delivery times are:
- Royal Mail 1st Class / Tracked: 1–2 working days
- Royal Mail 2nd Class / Tracked: 2–4 working days
- Courier services (if used): 1–3 working days
Delivery times are estimates provided by the courier and may vary.
Free Shipping
We offer:
Free UK shipping on orders over £50
This is automatically applied at checkout.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery method selected
- Order value
- Location
All prices are shown in GBP (£).
Tracking Information
Most orders are shipped using tracked services. Once dispatched, you will receive:
- A shipping confirmation email
- Tracking details (if applicable)
Tracking may take a few hours to update after dispatch.
Delivery Address Responsibility
Customers are responsible for providing an accurate and complete delivery address.
We cannot refund or replace orders that are:
- Delivered to an incorrect address entered by the customer
- Lost due to incomplete or inaccurate address details
If a parcel is returned to us due to an incorrect address, redelivery fees may apply.
Delayed or Lost Deliveries
If your order is delayed:
- We will assist in tracking the parcel
- Delivery delays caused by the courier are outside our control
If your parcel is confirmed lost by the courier:
- A replacement will be issued
- We may need to wait for the courier’s investigation to complete
We cannot issue refunds for courier delays.
Damaged Deliveries
If your order arrives damaged:
- Contact us within 48 hours
- Provide clear photos of the damage
- Include photos of the packaging
- Provide your order number
We will arrange a replacement once the claim is verified.
International Shipping
At this time, MFX Plates ships within the UK only.
Contact Us
For shipping or delivery enquiries, contact:
support@mfxplates.co.uk
Please include your order number for faster assistance.